Phrase Me Better support

Need help with Phrase? Email abadi0067@gmail.com with your app version, device model, iOS or iPadOS version, and a short description of the issue. Screenshots can help, but please hide personal information. Never send your Apple password or payment-card details.

How do I start learning?

Complete onboarding, then use Today for a practice session or open Learn to browse lessons. You can begin with free material without creating an app account.

How do I try Premium?

Open Settings and the Premium membership screen, or choose a locked lesson. The app shows the monthly and annual plans available from your App Store. Both plans provide the same Premium features. Any eligible introductory offer is shown before purchase.

I already paid. How do I restore access?

Use the same Apple Account that made the purchase, connect to the internet, and choose Restore Purchases on the Premium screen. If it still does not work, contact support with the app version and the error shown. Do not send your password.

How do I cancel or request a refund?

Use Manage Subscription in Phrase or open your device's Settings, choose your Apple Account, and open Subscriptions. Apple handles refund requests at https://reportaproblem.apple.com/. Deleting Phrase does not cancel a subscription. Your learning history is not deleted when Premium expires.

Why are plans unavailable?

Check your internet connection and App Store account, then use Try again on the Premium screen. Free practice remains available. If the problem continues, send support the message shown and your App Store country or region.

Why is speaking unavailable?

Speaking is optional and requires compatible on-device recognition. Check microphone and speech permissions in device Settings. An English speech-model download may be required. You can use self-review or skip speaking without failing the lesson.

Does progress sync between devices?

This release stores learning progress locally. Subscription access can be restored using the same Apple Account, but that does not transfer learning history. Export your learning data from Settings if you would like a copy.

Can I use Phrase offline?

Bundled lessons and their audio are available offline. Loading plans, purchases, restoration, and initial speech-model downloads need a connection. Speaking capabilities depend on your device and installed models.